Resolve

AI Support Agent for Healthcare

Invite-only early access

Patient questions answered without tying up the front desk

Resolve answers patients' questions about hours, insurance, prep instructions, and bills. Clinical questions go to your staff with the patient's message attached.

  • Free to request
  • Layer3Labs readers get early access
  • Early-access pricing
Patient text · 6:52 AMResolve
Do you take Medicare, and what time do you open on Saturday?
We accept Medicare. Saturday hours are 8:00 AM to noon.
Also, my knee is swelling after the injection. Is that normal?
I sent your message to the nurse line. You get a call back this morning.
Clinical question routed to staff
Hours answered · clinical question routed

What Resolve does for you

The work of support staff, done for medical and dental practices every day

Patients get answers about hours, insurance, and prep at any time of day.

Appointment changes and billing questions handled without a hold queue.

Clinical questions passed to your staff with the patient's message attached.

Your front desk spends its time on the patients in the office.

Patients who get quick answers keep their appointments and come back.

How it works

Up and running in three steps

1

Connect your inbox and chat

Link your website chat, support email, and text line to Resolve.

2

Load your answers

Add your FAQs, policies, and order or booking system so Resolve answers from your own information.

3

Customers answered at any hour

Resolve handles routine questions and sends hard cases to your team with the full history.

Built for your industry

Resolve comes tuned for

All small businessesLegalAccountingConstructionReal Estate

FAQ

Questions about Resolve

What does Resolve do?

Resolve answers customer questions by chat, email, and text at any hour, using your own policies and records. Anything Resolve cannot answer goes to your team with the full history.

How do invites to Resolve work?

Resolve is invite-only, and invites go out on a rolling basis. Layer3Labs readers who join the waitlist get early access. Every invited business gets early-access pricing.

How does Resolve work with a support team?

Resolve handles routine questions and passes the rest to the people you choose. Your team picks up each handoff with the whole conversation in front of them.

How does Resolve handle my data?

Your data is used only to run Resolve for your business. Resolve answers from the documents and systems you connect, and you can disconnect any of them.

Get Resolve before everyone else

Resolve is invite-only right now, but Layer3Labs readers get in early, at early-access pricing.

  • Free to request
  • Layer3Labs readers get early access
  • Early-access pricing